General Terms and Conditions

With the publication of these terms and conditions, all previous agreements and arrangements lose validity.


The general terms and conditions apply to all current and future negotiations with us. Arrangements and agreements outside of those general terms and conditions shall require a written confirmation through us. The, at the time, valid prices count. Due to the amount of data, errors may occur. We reserve our right, to make changes at any time, without prior notice.

Conclusion of the contract.

The order of the products by the customer is binding. The purchase contract is concluded by accepting the contract offer contained in your order through a written confirmation or the delivery of the order. Prices are always subject to change, net plus VAT. We reserve the right to make short-term price changes without prior notice. Weight loss through shrinkage, storage, and the like cannot be excluded and will not be at our expense.

Exception of unavailability

We reserve the rights to not deliver the order in case of the unavailability of the goods. In this case we will notify the customer immediately.

Delivery terms

Delivery is at risk and expense of the buyer through a delivery specialist commissioned by us. This specialist is liable for all possible damages during transport according to the German General Transport Conditions (ADDp). There is not existing entitlement to a fixed time of delivery.


The delivered goods must be checked immediately upon receipt of completeness, damages through transport, obvious defects, and assured properties. Since we do not have an influence on how our customers store the products, we can only accept complaints about pest infestation or mold formation within four weeks after delivery. A letter of complaint does not reserve the customer from a timely and complete payment. Special offers or sales are generally non-returnable. Goods, which are custom-built, are non-returnable and nonacceptance has therefore to be charged. Any complaints must be made at the same date of delivery in written form through fax, apart from that we reserve the right to reject the complaint.


We ask to be notified via fax, in case that goods that became object to complain have to be sent back. The mere return of the products does not give recognition for a credit voucher, even if the goods receipt has been acknowledged.

Terms of payment

Payments are due immediately, unless other agreements were made before. From the due date on we add 10% interest for default annually and €10 default fines per demand note. Costs and handling fees debit to the buyer. Goods are only supplied if the security of the payment is guaranteed by our credit insurance.

Reservation of property rights

The delivered goods remain our property until full payment. The extended reservation of property rights applies. Pledges, guarantees, and assignation statements of unpaid goods to third parties are prohibited. This also applies to further processed products. Costs and damages are to be paid by the buyer.

Place of performance

The seat of BioARG GmbH is in 50858 Cologne. The jurisdiction is Cologne. Only the law of the Federal Republic of Germany applies.


Should one of the conditions not be right, this shall not affect the validity of the other conditions.